Symptoms

When you start Internet Explorer, you may receive the following error message:

Internet Explorer Versions 5.0 - 6.0 Content Advisor: Please review your Content Advisor settings for missing information. Click the Tools menu and then click Internet Options. On the Content tab check the Content Advisor settings.

Cause

This can occur if the Ratings.pol file is damaged or corrupted, or if there is another Ratings.pol file located in the C:\Windows folder.

Resolution

To resolve this issue, create a new Ratings.pol file:

NOTE: You must be able to view hidden files to view the Ratings.pol file. To view hidden files in My Computer or Windows Explorer, click Folder Options on the View menu in My Computer or Windows Explorer, click the View tab, click Show All Files, and then click OK.

* If there is no Ratings.pol file, skip to step 4.

1. Quit Internet Explorer.
2. Check your Windows\System folder to see if a Ratings.pol file exists.
3. Rename file to old Ratings.old
4. Start Internet Explorer, click Cancel to close the error message, and then click Internet Options on the Tools menu.
5. Click the Content tab, and then click Settings in the Content Advisor area.
6. Type the Supervisor password, and then click OK.
7. Choose the ratings options that meet your needs, and then click OK.
8. When you restart Internet Explorer, the changes take effect.