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Pop-ups and Spyware   Article ID: 0027
Last Review: 11/05/04

Symptoms

You may experience any one or more of the following symptoms:

  • When you start your computer, or when your computer has been idle for many minutes, your Internet browser opens to display Web site advertisements.
  • When you use your browser to view Web sites, other instances of your browser open to display Web site advertisements.
  • Your Web browser's home page unexpectedly changes.
  • Web pages are unexpectedly added to your Favorites folder.
  • New toolbars are unexpectedly added to your Web browser.
  • You cannot start a program.
  • When you click a link in a program, the link does not work.
  • Your Web browser suddenly closes or stops responding.
  • It takes a much longer time to start or to resume your computer.
  • Components of Windows or other programs no longer work.


Cause

In many cases adware has been bundled with different types of software, often with peer-to-peer file sharing products, without the user's knowledge or hidden in the fine print of a End User License Agreement (EULA).

There is another strain of malware called a dialer. A dialer is a program that without your knowledge creates a new or changes your dial up connection settings so that instead of calling ChiliTech, your PC calls some very expensive 0900 or international phone number.

Another way malware gets on your computer is "Drive-by downloads". Drive-by's are accomplished by providing a misleading dialogue, pop-up box or by taking advantage of your Internet Browsers or Operating Systems security flaws. Many times users have no idea they have installed the application.


Resolution

Getting rid of spyware can be a difficult task. Often adware makers make their application very hard to uninstall. There are thankfully helpful utilities available that will scan your computer, much like a Virus Scanner to detect and attempt to remove all instances of spyware.

We often recommend the following programs to help route out your spyware problems:
Ad-Aware by Lavasoft
SpyBot Search & Destroy by Safer-Networking.org
For problems specific to the CoolWebSearch Malware try: CWShredder