Symptoms

Trouble with uploading web pages to web space.

Resolution

There are 2 types of connection types for FTP client software - Active and Passive.

Internet Explorer can be used as an FTP client and should by default be set to ACTIVE, this can be changed to PASSIVE under the ADVANCED options in IE. Some windows FTP clients are automatically set up as PASV and must be changed to ACTIVE (sometimes referred to as PORT). These settings are located in different spots depending on the client but they are normally under something like OPTIONS -> CONNECTION or some ADVANCED menu.

You must put all the files you want to be viewed on their site in the PUBLIC_HTML directory. A majority of customer’s FTP settings should appear as follows:

-=[ Basic Setup ]=-
Host: home.chilitech.net
Username: <their_username>
Password: <their_password>
Port: 21

-=[ Advanced Setup ]=-

Connection Type: ACTIVE (PORT)
Default Directory: public_html (not necessary)

Customer's website: http://home.chilitech.net/~<their_username>