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Dial Up Networking Error 630:
The computer you are dialing did not answer
  Article ID: DUN630
Last Review: 2/17/05

Symptoms

User receives Error 630: The port was disconnected due to hardware failure.

Cause

Often a modem related issue.

Resolution

  1. If the computer a Laptop or Notebook computer, try Plugging the PCMCIA Modem Card into a different PCMCIA slot.
  2. Make certain the correct modem selected in the Dial up Network settings. Select the correct modem
  3. Try rebooting the computer. This can often correct this issue.
  4. Check to see if the modem respond to diagnostics? If not, uninstall and reinstall the modem drivers.
  5. Try an initialization string in the Extra settings for your modem. Lower the Port Speed to 57600 and lower the fifo buffers.
  6. Update the modem drivers from your modem manufacturer. Try init strings, specific to your modem.
  7. Check into telephone line noise.
  8. Refer to your modem manufacturer.